ocr: CRM Challenges More and more. companies are: secing the opportunity Web-based customer relationship nanagemenc CRM)systems bring tothe table, but mplementing them s another: matter. According 39: a survey: ofT professionals compiled by Market Perspectives at the recent DCI Sales Force Automaton show m New York Citymore thanhalfofthe209, responcents indicated that choosing the righe hardware/sortware will be cheir biggest challengo. Choosing the. right software and nardware 51% Data warenouses access, storze 29% internet/intranet t webi integration 29% Database synchronization 25% Gaming knowie ...